GENERAL
All orders are shipped within 3 business days from the EU (Latvia). Rhodora is not responsible for delays related to postal service operations. 

Orders are shipped with DHL Express at a rate that is applied at checkout. All orders are shipped DDP (Delivered Duty Paid) where all taxes and duties are covered by Rhodora. Delivery times to the US are typically between 2-5 business days depending on the area.

Our orders sent via DHL Express can be tracked here. If a delivery attempt happens whilst no one is home, the courier will leave a notice in your letterbox or will try to reach you to reschedule the delivery. We recommend providing an address where you can sign for your order. 

It is the customer’s responsibility to provide a secure place to receive and sign for their parcel. Therefore Rhodora isn’t liable for stolen items after the parcel has been delivered.

If you fail to collect your parcel in time and it is therefore returned, the shipping costs and international taxes and fees associated with the order won’t be refunded, and a 20% restocking fee will be applied.

For security reasons, Rhodora does not ship to mailboxes, security boxes or any non-registered addresses.

We don’t ship on Latvian national holidays.


THE UNITED STATES TAXES & FEES
From 29 August, 2025, goods valued over $50 entering the US will be subject to duties and taxes.

To ensure our US customers continue to enjoy a seamless experience when shopping with Rhodora, we ship all US orders on Delivered Duty Paid (DDP) terms. This means any applicable duties and taxes are included in the price and prepaid, ensuring no extra charges upon delivery.

We will continue to monitor US import regulations and update this information if further changes occur.


CAN I CHANGE MY SHIPPING ADDRESS?
After an order has been placed Rhodora is unable to make any changes to shipment information. Please make sure to correctly fill in the forms on our check-out page. Providing wrong information will result in a cancellation of the order. 


DAMAGES IN TRANSIT & DELIVERY ISSUES
In case of unmentioned damages, it is the buyers responsibility to notify us within 24 hours. Please make sure to state full details of the issue, and provide images. Only ship the item back to us after we have worked out a solution and we’ve authorised the return. 

The item must be returned to us as soon as any issue is discovered.